I called for service and they were able to take me on the spot. No questions asked. They replaced my battery in record time. Very appreciative of what they did.
I had a software issue with my audio system a while back, and they fixed it, pure and simple. Wasn’t an official recall for my make and model (not expensive), but they did take care of another recall free. I’ve had poor experiences at other dealerships, preferring the more personal service of the corner mechanic. The local Honda dealer had been very sluggish to even tell me they did not have the very tire they claimed to stockpile, and could take over an hour to do an oil change when there seems to be only one or two other customers. However, The reps at Peters we’re not only personable, but also seemed to understand what the customer wanted. Did not get pushed into paying for unnecessary service. They loose a star over their valet “service”. When I arrived, the valet told me to go inside and have a seat. I had called ahead, scheduled a time, so those directions sounded correct. Well, they weren’t. Because I did not first check in with a customer service rep, I sat for over an hour thinking they were servicing my car after taking it away. It was later clear that there was no communication that my car even arrived. While waiting, basically for nothing, I literally saw how the valets just stood around often paying no attention to pages for them. It was a frustrating game of chicken. I genuinely thought the car was being looked at thanks to the valet telling me to go directly to the waiting area. Yet, there were no status updates. In spite of the valets, as I said, the service itself was fine. The reps were incredibly apologetic about the valet’s miscommunication. In the likely event I do go back for service, I know to ignore the valets, regardless of if the valets have become more aware of everything.
Our sales rep, Kim, was fantastic. Got exactly what I wanted. Very happy!
Darnell was excellent and I am very pleased with him and his help. Matt in finance is always super helpful and makes the buying process carefree and stress free
Great customer service. (HEY, THIS IS JUST A REVIEW- I DON'T WORK THERE)
Brought my CR-V in for a product service update. Got a text when work started and got a call when it was ready. Excellent!
Service advisor went “above and beyond “ to provide excellent service . I always receive exceptional service whenever I have my Honda in for service at facility
I was at Honda Last Wednesday had a great experience with Stephanie or Stephany..tricky name because it can be “ie” or Y” either way she explained everything down to a tee, very personable and very helpful, shockingly professional. If I could have her has my Rep everytime, would be awesome!